In order to offer clients the best possible service, ensure the treatments are safe and appropriate and ultimately deliver the best results from each treatment it is important to gather and record specific medical and lifestyle information about each client prior to treatment. Consent will be sought to complete a Medical and lifestyle consultation prior to treatment for every new client. This information will be confidential and will be held securely in a locked filing cabinet. The information on each client will be held for 3 years from the last appointment date. This is inline with requirements stipulated by the FHT Insurance that is held. After the 3 years has elapsed the information will be destroyed by shredding and any electronic data such as phone numbers and email addresses will be deleted. If a client requires access to this information then it will be supplied to them within 1 month of the request and all information will be supplied free of charge. If a client feels their personal information is not being held or used correctly they are within their right to complain to the ICO.